Contents tagged with Neuromarketing

Case Ziggo
February 11, 2015

Loyal customers, who have experienced the period Wanadoo and Casema have since a few weeks a very bad internet connection and the fixed telephone line is no longer working.  After weeks trying …

End of era traditional customer service? Webcare #takesover!
November 13, 2014

In recent years a lot of webcare teams are established. In the beginning it was mainly an instruction from the senior management, who had heard of social media and immediately something had to be …

3 exclusive tips that will create fans
August 28, 2014

In this blog I will focus on inbound phone calls with customers. Unfortunately most people see incoming calls at the office as something that is disturbing them. They actually forget that this call, …

The journey from a stranger to fan
May 22, 2014

Why are companies obsessed by having more and more new customers all the time? To make money of course. When profits of an organization decrease, customers don’t buy much, the costs are high …